Terms of Service

1. Acceptance

By creating an account on kair-ai.fr ("the Service"), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the Service. The Service is operated by the entity listed on our Legal Notice page.

2. The Service

kair-ai.fr is a SaaS platform that connects, with your authorization, your Google Ads and Google Business Profile accounts, synchronizes their performance data daily, and presents it in dashboards: advertising performance per account and campaign, the health and visibility of each business location, and the relationship between advertising spend and per-location results ("drive-to-store"). The platform can also send monthly per-location performance reports by email to contacts of your network that you register.

3. Account registration

• You must be at least 16 years old.
• You must provide accurate and current information.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• One natural person should not maintain multiple accounts to circumvent credit limits or rate-limiting.

4. Subscriptions and billing

The Service operates on a subscription model, billed via Stripe. Modules (Google Ads Intelligence, Store Impact) are subscribed separately; Store Impact pricing depends on the number of connected business locations.

• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time; access continues until the end of the paid period.
• Pricing: current plans are listed on the Pricing page or defined in your service agreement. We may change prices with prior notice effective at your next renewal.
• Fees paid are non-refundable except where required by law or expressly agreed in writing.

5. Acceptable use

You agree NOT to:

• Use the Service to violate any law, regulation, or third-party right.
• Submit content designed to extract personal data, harass, or defame.
• Reverse engineer, scrape, or attempt to bypass rate limits or access gates.
• Resell or sublicense the Service to third parties without our written consent.
• Connect Google accounts you are not authorized to access, or register email recipients without having obtained any consent required by law.
• Use the Service in a way that disrupts or degrades it for other users.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

6. Data and insights disclaimer

The metrics presented by the Service come from third-party APIs (Google Ads, Google Business Profile) and reflect those providers' own measurement and attribution models — some figures (such as store visits) are statistical estimates modeled by Google, not exact counts. Scores, attribution tiers and recommendations computed by the platform are decision-support indicators, not guarantees of outcome, and are NOT legal, financial, or professional advice. You remain responsible for the decisions you take on your advertising accounts and business profiles.

7. Intellectual property

The Service software, design, and brand identity are owned by us. You retain ownership of the data you submit (target domains, brand information, custom personas) and of any content artifacts generated for your account. By using the Service, you grant us a limited license to process this data solely for the purpose of providing the Service to you.

8. Termination

You may terminate your account at any time from your settings or via DELETE /api/auth/me. Termination wipes your account, your solely-owned workspaces, and all the data they contain. Some billing records are retained for legal compliance (see Privacy Policy §6).

We may terminate or suspend your account for violation of these Terms or for extended inactivity. Where reasonably possible we will notify you in advance.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages (Google APIs, Stripe, email providers), and unforeseen incidents can cause downtime. No SLA applies unless agreed in writing in your service agreement.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that defects will be corrected.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you have paid to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities.

12. Governing law

These Terms are governed by French law. Any dispute that cannot be resolved amicably will be submitted to the competent courts of France. If you are a consumer, mandatory consumer protection rules of your country of residence continue to apply.

13. Changes to these Terms

We may update these Terms over time. Material changes will be announced in-app and the "last updated" date will be revised. Continued use of the Service after a change constitutes acceptance.

14. Contact

For any question about these Terms: contact@kair-ai.fr